My Data Backup Nightmare
My experience with data backup as an IT support personnel began about 20 years ago. I can’t believe I’m even quoting those types of numbers.
Before I decided to build a business around my skill set, I’ve worked for some major companies, supporting their internal users. Many of which were Government affiliated. One company in particular that stood out the most for me was Northrup Grumman. I simply loved working at that company. The culture, the people, and the team I was apart of was great. It was one of the first jobs I had out of college.
I was still a rookie, and made some rookie mistakes.
For example, I had a data loss incident that could’ve been prevented that taught me a very valuable lesson.
I had to upgrade a user’s computer (we’ll call him Bob), and needed to transfer his data from an old computer to a new one. We had an imaging software called PC Transplant back then. We would run PC Transplant on the old computer to create an image of the user’s settings and configurations.
Once the application ran , it would save everything as an image file. We would then take that file to the new computer, run PC Transplant again to extract all those settings on the new computer.
Still with me? Good.
I loaded PC Transplant to start things off. It captured what was needed from the old computer. I brought everything over to the new computer, it loaded fine, and everything looked great. Company policy was to erase all data from computers not in use anymore.
Surely enough, I followed company policy to the “T”. Once I installed the new computer, loaded all the files (at least I thought it was all his files), I wiped the old computer.
It turns out, PC Transplant (I’m not knocking it by the way, I thought it was a great program) didn’t capture all the user’s data. It only captured settings and preferences, to make it easy for the user to get going on the new computer. The data needed to be manually transferred. I forgot to do that part.
Needless to say, Bob was not happy at all. I did everything I could to salvage his data from the old hard drive. I used a 3rd party company, that charged thousands to salvage data from hard drives that were erased. That still wasn’t enough to salvage all his data.
I was devastated! That could’ve been prevented had I just verified the integrity of his data before erasing everything.
I learned a valuable lesson from that experience.
Always make sure your data is fully backed up before deciding to completely erase an old hard drive.
This can cost you dearly, as it did me, from that example.
Our Managed Service does have a data backup platform, that’s cloud based. We schedule all backups to run every evening, including weekends.
You can get started with us by vising the link below: