IT Solutions for Small Business
Are you looking for IT Solutions for your business? If so, then this article is for you. Choosing an IT company that offers the services you’re looking for can be a daunting process. The key to getting the right solution provider is asking the right questions. This article will provide you with the appropriate questions to ask and what they mean. Start with your team members first. Then present what you’ve gathered to the provider you feel best suits your organization.
1. What are your most pressing issues?
This question can only be answered by you. You’re the only one who knows exactly what’s bugging you and your team from an operational standpoint. For example, the computer screen occasionally freezes, some users are not able to get access to needed network folders, pop-ups constantly come up while browsing, etc. Take time to write down what those issues are, and how they’re affecting productivity. Also, here a few sub-questions to ask as you’re brainstorming the answers to this question.
- When did the problem start?
- How many computers/users are affected?
- How is this problem costing you money?
2. How do these issues affect your business?
The answers from the first question will help you answer this question. Everyone wants their business to be successful and operating efficiently. So, if this is affecting your business in any way, this needs to be communicated to the solution provider. The answers to this question can then be presented to the prospective solution provider in the form of questions. This gives you the opportunity to get the answers to what is really important to you and your business. Make sure your selected provider has your business at the center of their IT operations. In other words, make sure they’re putting your business first, and care what happens to your business.
3. How many users are in the office?
This should be straight forward and self-explanatory. Most, if not all solution providers will want to know how many computers/users are in your office. Knowing this information ahead of time helps both parties, as you’ll both know if you’re a good fit for each other. Although, there are many IT solution providers to choose from, everyone has a different target market. Some solution providers will work with companies with 10 or more computers, while others will not go below 30 computers. Discussing this number up front will save time and you’ll know right away if they’re a good match for your business.
4. What solutions are you currently using?
Why are you seeking out a tech company? Is it because your current tech support is not providing the support that you need? Are you growing and need more man power to handle your IT needs? Or is it that you don’t have any tech support services? Some companies initially start off managing IT services themselves, but later discover it’s becoming more than they can handle. Having this information prepares you to do a comparative analysis with your prospect. For instance, “our current IT guy comes in once a month or when we call him, how do you all provide your services?” Another example could be, “we currently don’t have a set IT support in place, and we’re looking for XYZ, what type of services do you all provide exactly?” You can then determine if what they offer is better than what you’re currently getting or not.
5. Are a MAC or PC user?
What Operating System (OS) platform are you primarily using? This is a very important question to answer. Some tech companies work primarily with PCs and don’t have any services for MAC computers. While others work primarily with MAC computers and will never touch a PC. You also have a set of hybrid companies that work with both. Whatever platform you predominantly use, make sure to seek out a solution provider that caters to that particular platform. It’ll make life easier going forward.
These 5 questions will get you in a good frame of reference when seeking out the appropriate IT Solution to your organization. Answering these questions will arm you with the information needed to make your search much smoother and easier. The more information you have about what you want, the better decisions you can make. Think of these questions as a guide, or at least a starting point from which you can be directed. You’ll know where you’re going essentially. Best of luck in your search!