The Reason for Advanced-PCs
People often ask me why I do IT Consulting or the reason I started Advanced-PCs. There are several, but for the sake of time, I’ll tell you a short story. It’s been almost 20 years since I’ve been in this profession, as an IT professional. I’m still young, but I was very young when I got started.
At age 19, I’d done an internship with a small company.
Prior to that experience, I’d read books on the topic of IT support, and did some research online (back then Yahoo was the leading search engine). So I understood concepts, just never really had hands on experience.
However, there were so much I didn’t know.
I’d go out on the floor, or in the field to troubleshoot a problem and not know what to do. I’d sit there trying to apply all that I’ve read, and in most cases nothing would work. Sometimes, the user would be sitting there looking at me like….”what’s the hold up?”
To bail myself out of the situation, I’d call backup. My manager.
In the world of tech support or field technician as it’s sometimes called, you’re on your own. After a day or two of basic training and shadowing, you’re expected to get it and be ready to go. So I really couldn’t keep calling for backup to help me, I had to learn how to figure this stuff out on my own.
To get better at it, I started practicing (usually after work or on the weekends). I started experimenting on some old computers, swapping out parts, trying to make them come alive. After a while of doing that, I started getting better. I became more proficient at solving the problems, without additional assistance.
This was a HUGE boost to my confidence. I felt more secure in myself and my ability as a “techie”. I was ready!
As I started solving more problems, I started seeing how happy and elated the end users were. They would thank me profusely after I’d solved their problems. That in itself was the real satisfaction for me, solving problems for other people.
I mean, it was cool to know that I’d develop a much needed skill for fixing computer/IT problems. But that was just the icing on the cake. The real reward was making someone else happy because of something I did.
That’s when I realized this is what I really wanted to do.
Many of my techie counterparts didn’t share the same perspective as I did. They just wanted to get in, fix whatever problems and get out of there as fast as possible. The less interaction with the end user, the better.
The reason for that was due to a disconnect in communication. Many of the guys simply didn’t have the patience, nor did they care to have the patience for the end user.
I received more joy in making the end user happy than I did in appeasing my manager and co-workers. Or just to fix the computer problem. Needless to say, I stuck out like a sore thumb, among my co-workers.
I share this story so you can understand what we’re about, and what our services are built around. We put people first, essentially.
See what we have in store for your business by visiting our Managed Service page.