Yes, there are many scammers out there pretending to be Microsoft’s support calling about a potential issue that may be going on with your computer, Operating System, or both. And they’re calling to provide support to you.
We all have to be vigilant these days in being proactive against becoming a victim of scams or fraud, as that’s on the rise every day. I mean, would Microsoft Windows ever call you without you contacting them for support? Not likely, and I’ll get into the details as to why this is the case.
So let’s sit back and examine this issue, of potential scammers contacting you, pretending to be support from Microsoft.
Have you ever received a call claiming to be from Microsoft Windows, warning of a security breach on your computer? It’s important to understand that these are likely robocalls, often scams to gain access to your personal information or money.
Robocalls are automated phone calls typically used for telemarketing or scam purposes.
When it comes to technology companies like Microsoft, it’s important to understand that they would never call customers unsolicited. If you receive a call claiming to be from Microsoft about a computer issue, it’s likely a scam.
Microsoft has explicitly stated that they do not make unsolicited calls regarding technical support or security issues. So if you’re getting any calls from Microsoft directly, it’s like not Microsft. Instead, they advise customers to be cautious and not provide any personal information or access to their computers in response to these types of calls.
These types of calls prey on fear and uncertainty.
By creating a sense of urgency, scammers hope to catch unsuspecting individuals off guard with a scare tactic stating something has happened to either their account or computer. The best course of action is to disregard these calls completely and contact Microsft directly to check on your account status.
It’s important to stay informed about these types of tactics used in robocall scams, so you know how to recognize them whenever you do receive the calls. It’s best to be cautious and verify the legitimacy of any unexpected phone call claiming to be from a company like Microsoft. If you’re unable to properly verify that they claim to be who they are, I recommend hanging up the phone. No need to stay on the phone with someone whose intent is to waste your time.
Remember companies like Microsoft will never make unsolicited calls about security issues unless you have reached out to them directly for help. Stay sharp, stay informed, and protect yourself from falling victim to these malicious schemes.
Scamming Calls Have Become More Sophisticated
These fraudulent calls are not the typical Nigerian prince scams of the olden days (remember those?). Instead, they’re much more convincing and often catch people off guard.
The scammers are adept at using spoofing technology to mimic caller IDs, making it seem like the call is from a reputable source. Some of them even know how to use technology to disguise their voice, sounding like someone completely different from who they are.
As a result, many people have fallen victim to these deceptive tactics, falling for promises of tech support or false claims about security threats on their devices. Then afterward, ask for money to pay for the tech assistance that’s needed to fix a problem that doesn’t even exist.
These sophisticated scams highlight the need for greater awareness and education about these tactics so that more people can protect themselves against these increasingly convincing schemes.
It seems that scammers have developed more convincing tactics, making it even more challenging to distinguish their fraudulent calls from legitimate ones. One common tactic is for scammers to ask for remote access to your computer under the pretense of fixing issues. Again, trying to fix a problem that doesn’t exist.
These scams can lead to personal information and financial losses if precautions aren’t taken.
Here’s a video showing how computer scamming has become rampant and what this computer pro has been doing to help.
Could Microsoft Windows Call You?
In all honesty, Microsft Windows could call you in return for reaching out to them for support with your account. Take, for instance, Office 365, specifically the Pro or Business version of Office. When you subscribe to Office 365, whether you pay monthly or yearly for your account, there is a login dashboard that allows you to make whatever changes are needed to your account. You manage your profile, and your payment information, and also track how many machines is Office installed on.
Within this dashboard is also a support section where you get assistance from Microsoft support with any issues you might be having with Office 365. As you navigate through the support area seeking troubleshooting assistance from Microsoft, you can do live chat, and there’s also an option that allows Microsoft to call you.
I’ve used these options many times in the past when I needed some help with an Office 365 subscription for myself as well as for some of my clients. It’s a convenient feature that Microsoft has made available for its users and it has helped me out many times.
In case you’re wondering how to get to that feature, here’s how to do that:
- Log into your Office365 Business account by going to www.microsoft365.com.
- Once you’re logged in, click on the Admin icon on the left pane.
- In the Admin Center, click on the “?” in the upper right-hand corner of the screen next to your profile photo or icon.
- You will be presented with a search option under Help. In that search bar, type the issue you’re having and press Enter.
- Click on “contact support” button at the very bottom.
- Choose Microsoft as the Support Provider on the next screen.
- Fill in all the details on the next screen, to describe the issue you’re having. Once you’re done, there will be a “Contact Me” button at the bottom that’ll turn blue once you have filled in all the needed contact information, such as your email and phone number.
- Once you click on the Contact Me button, you wait for a few minutes and then you’ll receive a call from a Microsoft support representative.
This is a great example of how Microsft support could call you.
Tips to Identify Scam Calls
It’s important to remember that Microsoft will never call you out of the blue. Not unless you give them a reason to. If you receive a call from someone claiming to be from Microsoft support out of the blue, that should be the first sign that it’s not a legitimate call.
Another key indicator that a call is potentially a scam is the high-pressure tactics that they use. Have you ever noticed how urgent they need you to act to resolve whatever issue they claim you’re having? They want you to act right now, or today. Otherwise, your system or account will crash or be closed. The tip here is to verify if anything is going on with the account by contacting Microsoft yourself.
Remember that legitimate companies typically do not use high-pressure tactics over the phone, especially when it comes to technical support matters. They don’t need to.
Also, verify the identity of the caller before sharing any sensitive information.
Those are the main tips I recommend you use to help you identify potential scam callers claiming that they’re from Microsoft Windows support.
By staying informed and adopting a cautious approach, you can better protect yourself from falling victim to scam calls. Always verify the identity of anyone claiming to represent a well-known company and trust your instincts if something seems off about the call. If you’re still not convinced hang up and call the company directly.
To Conclude: Would Microsoft Windows Ever Call You
As I mentioned before, yes Microsoft support team can call you, but only if you have reached out to them, via phone, email, or your login dashboard. Any calls that you get from someone claiming to be from Microsoft support, and it’s an unexpected call, you could assume it’s a scam call, and ignore the call.
Even if they sound legitimate, if you’re not 100% sure, hang up and verify for yourself by reaching out to Microsoft directly. One tip that I mentioned here is that a legitimate support call usually has some type of ticket number associated with it. Ask if there’s a ticket number for the issue they’re calling about and make a note of it.
Call back Microsoft to provide that ticket number and see if it checks out. Hopefully, this information helps.